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The Good Points of WCAG2
Yes we all understand about Accessibility. Yes we all know that it’s as important as web standards. But have we taken the time to look over the WCAG2 guidelines and all the supplementary information...
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W3C Outline How to Evaluate a Website
The other day the w3c put out its first public draft for the Website Accessibility Conformance Evaluation Methodology. This is basically a document to help you evaluate if a web site meets the WCAG2...
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Our Industry Design Process is Just Wrong
I have been involved with designing and developing web sites and other interfaces for a while now. Overall this time the way we (as a design industry/community) worked just didn’t seem that right to...
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Poor Customer Experience Will Fail
More often than I would like to recall, I will talk with potential clients about their customers experience of their services or web site. Often they will admit that their customer service or web...
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Don’t Copy and Paste your Business
When you are running a business you try and make it as unique as you can, with distinct elements that will separate you from your competition. This is a given for any successful business. You also...
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Consider the Way Your Customer’s Think
Often during a design or strategic process I will be asked why we can’t just categorise the information on a web site to mirror an internal business process or the way it was before. You know I wish we...
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Feedback is Okay, but it’s not Enough
I discuss with businesses the way they communicate with their customers on a regular basis. Most of the time it’s a one way conversation. Usually via a website, promotional material, email newsletter...
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Technology Doesn’t Matter
Too often I go into a project and the solution has already been decided on. Be this from a budgetary decision, internal software “policy” or just a personal choice by a senior team member. When this...
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Is the Problem Real After All
Last weekend, again I supported Perth Startup Weekend by offering my services as a mentor. For those not familiar with the event it’s basically a pressure cooker weekend where teams take a hypothetical...
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No Customer Benefit – Delete it
Understanding the core principle of why you are doing something is often more important than what you are doing. This is never so true than for product development, be it a service, software or a...
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